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If the problem can be solved by other ways like upgrading the system we can offer other compensation.

Customers can discuss this with customer service to reach an agreement.

If you dislike the phone for any reason such as the phone's shape isn't the one you imagine or the functions are not what you expected, you can contact with us within 3 days from the date the package was delivered to you.* Expedited shipping can not be used for PO Box addresses In addition, the transit time depends on where you're located and where your package comes from. If the phone is faulty within one year (counted from the date of delivery), customers can send them back for free repair.If you want to know more information, please contact the customer service. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.But we will not cover the postage you paid to send the product back to us.Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective phone back to us.

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